Benchmarking user satisfaction in academic libraries - a case study
نویسندگان
چکیده
منابع مشابه
A symbol-based fuzzy decision-making approach to evaluate the user satisfaction on services in academic digital libraries
Academic libraries play a significant role in providing core services that include research, teaching and learning. Usersatisfaction is an important indicator for evaluating the performance of library service. This paper develops a methodfor measuring the user satisfaction in a group decision-making environment. First, the performance of service isevaluated by using questionnaire survey. The sc...
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ژورنال
عنوان ژورنال: Library and Information Research
سال: 2009
ISSN: 1756-1086,0141-6561
DOI: 10.29173/lirg152